Starter recovery

Free starter Change issue

Open a free starter on your phone

Choose the starter again, then send its secure link to your phone.

Help topic selected: A starter is not opening on your phone. No account, payment, or Blueprint access changes were made.

Starter phone handoff

  1. Choose a starterStart here
  2. Send secure link
  3. Open on your phone
Choose a free starter Go to My Blueprints
What happens during the phone handoff?

The primary HTTPS link survives install; the custom app link remains a secondary option.

  • A browser return or copied URL never opens paid Blueprint steps by itself.
  • A failed library check does not remove purchases; it shows retry and recovery instead.
  • Included starters create no payment, payout, commission, publishing, or resale approval.
  • Purchased copies stay tied to the buyer and original creator.
Still waiting? Try these steps
  1. Open the free starter selector and choose the exact Blueprint again.
  2. Use Open or install HiveSync, which is the secure HTTPS handoff.
  3. Install HiveSync if prompted, then open the same HTTPS link again.
  4. Use the direct app link only when HiveSync is already installed.
Contact support

Tell support the Blueprint name and the account used at checkout. Never include card details, passwords, or full checkout URLs.

Contact HiveSync support Opening support does not confirm payment, grant access, or change your account.

A browser return never grants paid access by itself.