Purchase recovery

Missing purchase Change issue

Restore a missing Blueprint

Sign in with the account used at checkout. Included starters remain available while HiveSync checks purchases.

Help topic selected: A purchased Blueprint is missing. No account, payment, or Blueprint access changes were made.

Purchase restoration path

  1. Sign inStart here
  2. Check purchases
  3. Open Blueprint
Sign in to restore Go to My Blueprints
What happens while we restore access?

My Blueprints keeps included starters visible while it checks purchased access separately.

  • A browser return or copied URL never opens paid Blueprint steps by itself.
  • A failed library check does not remove purchases; it shows retry and recovery instead.
  • Included starters create no payment, payout, commission, publishing, or resale approval.
  • Purchased copies stay tied to the buyer and original creator.
Still waiting? Try these steps
  1. Sign in with the account used at checkout.
  2. Open My Blueprints without relying on an old checkout URL.
  3. Retry if the page says purchased access cannot be checked.
  4. Use the Blueprint-specific help link if an item remains in Needs review.
Contact support

Tell support the Blueprint name and the account used at checkout. Never include card details, passwords, or full checkout URLs.

Contact HiveSync support Opening support does not confirm payment, grant access, or change your account.

A browser return never grants paid access by itself.