HostSync — Every Stay, a Clear Next Step
4:20 · v4-16

0:00–0:25 | pressure
Managing an Airbnb can mean answering the same questions again and again. A guest needs arrival help. Instructions have changed. Your property team needs a clear handoff. And somewhere in a message thread is the repair update you still need to check. Hospitality starts to feel like chasing answers.

0:25–0:40 | introduction
A stay brings together guests, instructions, and property work. When those details are scattered, the next step can be hard to see. Meet HostSync, a HiveSync product that helps bring them together.

0:40–1:35 | guide
Before Alex arrives, Maya prepares the details guests often need: Wi-Fi, practical instructions, and departure tasks. She adds visual help for finding the front porch. Clear steps explain where to go and who can help. Three departure tasks explain what to do before leaving. Saving keeps her changes as a draft, separate from the published guide. Maya reviews the affected stay, then publishes the version she wants Alex to receive. She creates a private invitation for Alex to open his stay. The publication record keeps the guide version and affected stay together.

1:35–2:20 | arrival
Now Alex has useful stay details together on mobile web. Arrival help and Maya's contact details are easy to find. He can view the Wi-Fi network and copy the password when needed. Written steps and a photo help him find the porch, without another message asking where to go. The included local guide gives him nearby stops to explore. Alex controls his own progress. There is no app to install for this guest experience.

2:20–2:45 | report
Then Alex notices water collecting around the shower drain. He describes the problem and adds a photo. A confirmed receipt shows that his report was received. Maya can review the issue with its property and stay context together.

2:45–3:25 | review
Property work has a named worker and a visible acceptance status. When repair evidence arrives, Maya can review what was reported. The saved functional check describes how the drain performed. That gives her a record to consider before deciding. She can request more evidence or accept the work, then make a separate decision about the issue. The saved resolution keeps repair evidence, the check, and her decision together.

3:25–3:43 | followup
Follow-up records who was contacted, what happened, and when to check again. Alex can revisit his report updates. Maya can return to the saved history, with a clearer picture of the next step.

3:43–4:05 | departure
Before leaving, Alex reviews Maya's checklist and sends his departure report. A recorded receipt confirms that the report was received. Maya reviews the guest report and acknowledges it separately. Their report and response each have a clear record.

4:05–4:20 | close
Clearer stays. Accountable handoffs. More room to focus on hospitality. HostSync, a HiveSync product. Request a HostSync demo and ask about pilot availability.