HostSync — Every Stay, a Clear Next Step
220-second approved narration

0:00–0:25 | pressure
Managing an Airbnb can mean answering the same questions again and again. A guest needs arrival help. Instructions have changed. Your property team needs a clear handoff. And somewhere in a message thread is the repair update you still need to check. Hospitality starts to feel like chasing answers.

0:25–0:40 | introduction
Meet HostSync. It connects reviewed guest instructions with the people preparing and maintaining your property—so guests can find their next step, and you can see what needs your attention.

0:40–1:15 | guide
Start with the information your guests need. Prepare your property’s instructions, review the stays affected by a change, and publish a version you can return to. You have a clear record of what was published, with the property and stay context together. Less guesswork about which instructions belong to which visit.

1:15–1:50 | arrival
For your guest, the experience begins on their phone. Arrival guidance is easy to find, with contact options when they need help. They can enlarge the text and save supported guide details on their device. Clear instructions help them settle in, while you have a consistent place to organize the information they rely on.

1:50–2:20 | report
When something goes wrong, your guest can describe the problem and add a photo. A confirmed receipt tells them the report was received. On your side, the issue stays connected to the property and the stay—giving follow-up a clear starting point, instead of another loose message.

2:20–3:00 | review
Give property work a named owner and see its current status. When a repair is reported, review the evidence and the check record before deciding the next step. Request more information when needed, or record your resolution. Assignment, repair, and review each have a visible place in the workflow, helping everyone understand what still needs attention.

3:00–3:25 | followup
Follow-up can have a record, too: who was contacted, what happened, and when to check again. Guests can revisit their report updates. Managers can return to the history. The result is a clearer picture of the stay, the work, and the next action.

3:25–3:40 | close
Clearer stays. Accountable handoffs. More room to focus on hospitality. HostSync, a HiveSync product. Request a HostSync demo and ask about pilot availability.